Need of the hour: How cloud-based call centres will equip startups in a post-pandemic world

Contact centres have been particularly vulnerable to COVID-19. Organisations of all sizes and from most industries were required to shift their on-premises call centre operations to work-from-home environments. This was accompanied by unprecedented spikes in customer enquiries, creating extra pressure on contact centre operators.  The experience of the contact centre sector during COVID-19 is instructive […] The post Need of the hour: How cloud-based call centres will equip startups in a post-pandemic world appeared first on e27.